Privacy policy.

Privacy Policy - Freshwater Instruments - Effective from 18th June 2025.

At Freshwater Instruments, we are committed to protecting your privacy and respecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide us—especially through email subscriptions and our Campaign communications.

1. What Information We Collect

When you interact with Freshwater Instruments (e.g., sign up for emails, participate in a campaign, or pre-order a product), we may collect the following:

  • Name

  • Email address

  • Location (if provided voluntarily)

  • Preferences and engagement with our communications

We do not collect payment information directly unless explicitly stated, and we do not store sensitive personal data.

2. How We Use Your Information

Your information may be used to:

  • Send updates related to Freshwater Instruments, including our Campaign, new product launches, and exclusive pre-release content

  • Share behind-the-scenes insights and artist stories

  • Offer you promotions, discounts, or early access to limited items

  • Conduct internal analytics to improve our offerings and communication

We only use your data for our internal purposes. We will never sell or rent your personal data to third parties.

3. Marketing and Communication Preferences

We only send emails to individuals who have:

  • Subscribed through our website or

  • Explicitly opted in via a campaign or product interaction

You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us here.

4. Your Privacy Rights

You have the right to:

  • Access the personal information we have about you

  • Request corrections or updates to your information

  • Ask us to delete your data from our systems

  • Withdraw your consent to receive marketing communications at any time

To exercise any of these rights, email us here.

5. Data Security

We take your privacy seriously. All personal data is stored securely using industry-standard safeguards. Our website and email systems are protected with secure protocols to prevent unauthorised access.

6. Third-Party Tools

We may use trusted third-party services (such as email marketing platforms) to manage communications. These services are GDPR-compliant and only use your data on our behalf.

7. Children’s Privacy

We do not knowingly collect data from children.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices. When we do, we will update the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our contact page.